We've learned over the years that our customers are just like us – passionate about their locks and the things they secure. Many take the time to write to us about their locks or their experience with our fabulous customer service team. We wanted to share a few of their comments with you here.

"The enclosed lock was purchased in 1984, and until the last year worked wonderfully - a real masterpiece of technology. Thank you for making a product that needed no replacement for twenty-three years!" DF – Durham, New Hampshire/February, 2008

"Thanks so much for awesome customer service Kryptonite! Just got off the phone with a cust. service rep - I'm sorry I didn't catch his name (editor: Joe). I've always bought Kryptonite locks because I trust them but how can I not continue to buy them for the customer service? great work and thanks, again." GW –Toronto, Canada/February, 2008

"It's really impressive that you take it upon yourselves to send, free of charge, the replacement keys. It certainly would have been a shame to have been forced to throw away an otherwise perfectly good lock (still going strong after nearly 15 years)..." CR - United Kingdom/February, 2008

"Donna - thank you so very much for the quick return. I have nothing but the best to say in how you handled my rather unique situation with a turn around in such a timely fashion. Your actions speak volumes for you as an individual and kryptonite as a company. Through all of this you were professional and courteous no matter how trying the situation became. Thank you again for such a pleasing and rewarding return experience." M - (via email) February, 2008

"(My) lock no longer opens when I turn the key...when I called you today a customer service representative advised me to send it to you, saying that you will send me another one. This is fantastic! As a bike shop employee I will continue to sing your praises and sell your locks." MC - Redmond, WA/January, 2008

"(Joe) Thank you very much for calling and going the extra mile for customer service. You've got my future business." JC - Henderson, NV/January, 2008

"My family and I have been using Kryptonite locks for many years on all of the family bicycles. We currently have nine bicycles. We also use Kryptonite U-locks to secure extension ladders that we leave in our back yard." GL - Oakland, CA/November, 2007

Keep the letters and emails coming! We really do value your feedback.